Boots Customer Support

As the retail giant Boots Group, you can be sure they have the resources to help you with any problem you may have. If you want to contact them, you have to do it through their contact page.

But most of the information can be found in your Boot learning portal.

Call Us

Due to the number of calls we are presently getting, we are working hard to cut down our phone wait times. Due to the delay, we’d like to inform you that you can only contact us for urgent matters.

Please use the phone number listed below to help you with your inquiry. To respond to the majority of concerns quickly, we work to address them on the first call, but for more severe inquiries, this process may take longer.

Pharmaceutical & store enquiries
Helpline services offered include:

Enquiries to the store

Additional pharmacy services (Covid-19 testing)

in-store or with a product

Please call the non-emergency line, 070 8090.

Inquiries to Boots.com
Any questions or inquiries about the website at boots.com should be addressed to

Inquiries to Boots.com – Shipment and delivery orders
Online stock inquiries

The phone number is 0345 609 0055.

We encourage queries from Boots’ photographers.
If you have any concerns about our Boots Photo service, then please use our hotline.

In relation to scheduling an appointment with Boots Opticians or changing an existing one, phone 0345 125 3752.

Call 0345 603 2020 if you have a query regarding your membership.

Hearing Aids

If you have any questions about scheduling an appointment with Boots Hearingcare, or would want to alter a current appointment, please call 0345 270 0999.

any inquiries regarding the Boots Advantage Card
Requests for information about Boots Advantage Card and reward programmes, such as American Express Rewards; they do not contain inquiries regarding American Express Rewards points accrued on an amex.com order.

use the local phone number 0345 124 4545

The variety of online pharmacy services

any questions you may have about our online pharmacy services

increase the frequency of routine prescription services
Convenient one-off healthcare services, often called “online clinics,” are available to patients online.

You can call us on 0345 121 9040.

Closing hours for Boots Customer Care
every day, all-day

weekdays are Monday through Friday: 8:30 am to 7 pm
On Saturday and Sunday, we’re open from 8:45 a.m. until 5 p.m.
Regular working hours: 9 a.m. to 4 p.m.
Christmas and Easter on December 25 and April 25: Closed

For general queries: [email protected]
For Boots Opticians queries: [email protected]
For Contact Lens Reward Scheme queries: [email protected]